On to the watch- so my husband bought 2 watches the same day as my ring. He was told we had a "lifetime warranty" for the watches. NOPE NOT EVEN CLOSE. The first time my watch needed a battery replacement was after 2 years, so I find out not only did the "lifetime warranty " only last 2 years but that I would have to send my watch out to get a new battery and to be re pressure sealed. And that would cost 65$. I was very upset that we were told we had a lifetime warranty. When they sent it out for 2 MONTHS key jewelers could not tell me where my watch was. They literally lost my watch Only after I told them I was getting off the phone and calling my attorney did they "find" my watch.
Stay AWAY.
THis company is pure bull crap. They are dishonest. My husband bought my engagement ring and a beautiful watch from here.
My engagement ring is beautiful TO LOOK AT but it is literally a weapon. The setting leaves the corners out and are quite sharp. So sharp it will actually CUTS and draws BLOOD. when I brought it to the Store in Bethesda Md (Westfield Montgomery) where it was purchased from they wouldn't take it or let me exchange it. They only ever said well "you can upgrade your ring". Umm no thanks. Even with the "life time warranty" at when I had it resized they removed the platinum stamp on the inside of the band.
I came here searching for an engagement ring that I needed relatively soon. The salesperson Norma listened to understand what I needed and show me what they had. When what I wanted was not at the store, she then met with a manager the next morning to determine what inventory other nearby stores has to see if they could ship it to me in time. She was great and genuinely wanted the best for me!
STAY AWAY! GO TO A REAL JEWELRY STORE. SAVE YOURSELF MONEY AND STRESS.
Good place to get decent jewlry and watches + special orders items. Good selections of Diamond rings.
Kay Jewelers is a US Jewelry Store based in Bethesda, Virginia. Kay Jewelers is located at 7101 Democracy Blvd, Bethesda, MD 20817, USA.
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